成人直播

• 2016/12/22

  Understanding Customers Retrial in Call Centers: Preferences for Service Quality and Service Speed

  One of the key dilemmas faced by all service providers is how to trade off between the high quality of services and timely responses. When either feature is lacking, customersrsquo retrial occurs ndash a calling back behavior for addressing same requests in the previous call. We classify retrial into the congestion retrial where customers abandoned the previous call due to a slow system and the fitness retrial where customers received dissatisfactory services in the previous call due to poor quality. In this paper, we study retrial by connecting customers behavior with their preferences for service aspects: the speed in service access and the quality of service delivery.

• 2016/12/09

  Consumer Equilibrium, Pricing, and Efficiency in Group Buying: Theory and Evidence

  Group buying events, in which the unit price for a good or service declines with higher number of customer sign ups, are increasingly becoming popular for retailing goods and services, especially in emerging markets. This paper theoretically and empirically studies consumer equilibrium, pricing, and efficiency of these events. Modeling a continuous time customer arrival and sign-up process, we start by deriving the stochastic dynamic consumer equilibrium. Based on this equilibrium and utilizing sign-up level data from a major Chinese retailerrsquos group buying events,

• 2016/06/20

  Modeling the Outsourced Supply Chain

  Outsourcing is not a new practice in business. It is mandatory for all organizations and individuals alike ndash the only variables are which activities to outsource and to what extent. Outsourcing of core supply chain functions (such as manufacturing, product design, procurement, and logistics) is not a new concept either, but is receiving growing amounts of attention from OM/SCM researchers and observers of business in general. This may be due to recent failure cases which have achieved a high profile among the media and the general public.

• 2016/06/15

  Understanding the US Pharmaceutical Supply Chain through FFS Contracts and Drug Shortage Mitigation

  Management Science and Information Systems' Seminar（2016-07） Topic: Understanding the US Pharmaceutical Supply Chain through FFS Contracts and Drug Shortage Mitigation Speaker: Hui Zhao , The Penn State University Time: Monday, June 27, 10:00-11:30 Place: Room 217, No.2 Guanghua Building

• 2016/06/08

  A Price-Setting Retailer Sourcing from Competing Suppliers Facing Disruptions

  Management Science and Information Systems` Seminar（2016-06） Topic: A Price-Setting Retailer Sourcing from Competing Suppliers Facing Disruptions Speaker: Tao Li, Leavey Scho...